Questions and answers

ImmigraMate is an independent app and website, built by a private company. It is not affiliated with, endorsed by, sponsored by, or connected to USCIS, DHS, ICE, CBP, the U.S. Department of State, HHS, or any U.S. government agency. ImmigraMate does not provide legal advice and cannot file, change, or speed up any application.

From the official case status service - the same answer you get by entering your receipt number on the government's own site. We show it in plain words and keep a history of every change.

Only you. We do not sell your data or share your cases. Community posts show your display name, not your email. A small support team can open an account to help with a request, and every time they do it is recorded.

No. You can check a receipt number and read processing times, the Visa Bulletin and every guide without one. A free account keeps your cases, checks them for you and tells you when one moves.

We watch the cases you follow and tell you when one moves - with a notification in the app, and with Plus by email as well. Your case list always shows the latest status.

Most cases are quiet for long stretches while they wait for an officer, and that is normal. Compare your wait with the published processing time for your form and office: once you are past it, you can ask about your case.

Yes. Sign in with the same email on both and your cases, alerts and Plus are there. There is nothing to transfer or restore.

The bulletin needs three things from your receipt notice: the preference category, the country the case is charged to, and the priority date. Add them to the case and it shows where your date stands each month.

Free: check up to 5 receipt numbers, follow up to 3 cases with alerts, and use every guide and tool. Plus adds:

• Every case you are watching

  A free account keeps up to 3. Plus keeps all of them - what a family with several petitions, or anyone filing for relatives, actually needs.

• Alerts on every case

  A free account gets alerts on the cases it keeps, up to 3. With Plus, every case you follow gets an alert, the last as closely as the first.

• Updates by email as well

  A push notification is easy to miss, and gone once swiped. Plus also writes to you when a case moves, so the wording and the date are still there next week.

• Look up as many as you need

  A free account checks a set number of different receipt numbers. Plus checks as many as you need - useful when you follow a case that is not your own.

• No ads in the app

  The free app shows ads. Plus removes them.

• At a glance

  Every case you watch in one summary - what is approved, what is still waiting, which has waited longest. The more you are following, the less the list alone tells you.

• Case Insights

  USCIS says a form takes eight to fourteen months. This says how long biometrics usually takes, how likely an RFE is, and whether your wait is longer than most.

• Interview experiences

  Read every interview story in full, with replies, and add your own.

• Email support

  A real person reads every message you send.

Yes, where a plan shows one, the first 3 days are free. Your card is saved when you start and charged only if you keep Plus after the trial. Cancel before it ends and you pay nothing.

The payment confirmation can take a few minutes to reach your account. Wait a few minutes and refresh. If it still says Free, write to us from the email on your account and we will sort it out - the payment is recorded either way.

• On the website

  You bought this on the website. To change or cancel it, sign in at immigramate.com and open your account.

• App Store (iPhone)

  You bought this in the app through Apple. To change or cancel it, open Settings, tap your name, then Subscriptions.

• Google Play (Android)

  You bought this in the app through Google Play. To change or cancel it, open the Play Store, then Payments and subscriptions.

No. Cancelling stops the next renewal. Plus stays on until the end of the period you paid for, and your account shows that date.

Two things cause this. A free trial runs on the plan it came with, so a trial can show that plan until it ends. And a change of plan usually starts at your next renewal, not straight away. Your account shows the plan the store or the website last confirmed; if it still looks wrong after your next renewal date, write to us from your account email and we will check the payment.

• App Store (iPhone)

  Apple handles refunds for purchases made through the App Store. We cannot refund them - ask Apple.

  reportaproblem.apple.com

• Google Play (Android)

  For the first 48 hours you can ask Google Play directly, which is the quickest way. After that, write to us from your account email and we will refund it.

  Google Play refunds

• On the website

  Cancel whenever you like and you keep Plus until the period you have paid for ends, so there is usually nothing to refund.

  Bought the wrong plan? Write to us and we will move you to the right one.

  Bought by mistake? Tell us the same day, from your account email, and we will refund it in full.

Your account has a Language setting. It changes the website, the app and every email we send you. On the website, the language menu at the top changes only the page you are reading.

Turn off Email me when a case moves in your account, or use the unsubscribe link at the bottom of any email. Notifications in the app are separate and stay on.

At the bottom of your account. It removes the account and the cases you follow, and it cannot be undone. Your posts and replies stay, without your name. A Plus subscription bought in the app has to be canceled in the store as well.

Write to us. A real person reads every message you send.